The Ombudsman addressed an alert to the competent authorities after receiving various complaints from foreign citizens reporting difficulties encountered with services provided by the Institute of Social Security (ISS, IP) that are not taking into account the exceptional rules in force in relation to the regularity of their stay in national territory, thereby blocking access to various social benefits. At…
The Ombudsman, Maria Lúcia Amaral, was received in audience by the President of the Assembly of the Republic, Augusto Santos Silva, on July 21, at 11:00 am, following the delivery of the Annual Activity Report and the Report of the National Mechanism for the Prevention of Torture regarding 2021. Learn more here.
In 2021, a record volume of 12,219 new cases were processed, as a result of a 6% annual increase in the number of complaints admitted. Based on 2017, the beginning of the first mandate of the current Ombudsman, Maria Lúcia Amaral, the accumulated growth in the number of new complaints processed is 57%. A new high of 21 259 requests…