Report 2023: Failures in the enforcement of the law and problems generated by the digital transition jeopardise the performance of the Public Administration and lead to citizens’ mistrust of state institutions

Continuing along the lines inaugurated in the previous year, the Ombudsman’s 2023 Activities Report, delivered today to the Portuguese Parliament, gives particular prominence to problems that, across the board and repeatedly, jeopardise the good provision of public services to a wide range of citizens. Following the emphasis given in the previous report to slowness, lack of coordination between services and…

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