Disabled Citizens’ Hotline. Problems and delays in the Social Benefit for Inclusion and medical certificates were among those that generated the most calls

To mark International Day of the Person with Disability, the Ombudsman presented a brief assessment of the activity developed by the telephone line especially dedicated to supporting these fellow citizens. Throughout 2022, in the period between 1st January and 30th November, the Disabled Citizens’ Line received 502 calls, a number that exceeds the total received in the previous year. Evolution…

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National Preventive Mechanism carries out joint visits to places of detention with UK counterpart

The NPM – National Preventive Mechanism carried out joint visits to places of detention with its UK counterpart in November. The British NPM participated in the visits to the Detention Space at Lisbon Airport and to the Torres Novas prison establishment, and the Portuguese NPM team took part in the inspection of Garth prison, in Lancashire. The joint visits stem…

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‘More Sustainable Buildings’. Ombudsman suggests changes to the support programme

A Provedora de Justiça enviou ao Secretário de Estado do Ambiente e da Energia um ofício sugerindo alterações ao PAES – Programa de Apoio a Edifícios Mais Sustentáveis, destinadas a evitar, de futuro, a repetição de constrangimentos e iniquidades que levaram a mais de uma centena de queixas ao longo do último ano. Com base na experiência resultante da instrução…

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Ombudsman at Seminar on Responsible Gaming

Representing the Portuguese Ombudsman, the adviser Carla Vicente participated, on 31 October, in a Seminar on Responsible Gaming, organized by the Gaming Law Commission of the Brazilian Bar Association. The Seminar took place in the context of the procedure underway, in Brazil, to regulate the gaming market, and the topic was addressed in an interdisciplinary manner, with the presence of…

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Ombudsman received the Minister of Justice of the Bavarian Government

The Ombudsman, Maria Lúcia Amaral, received a delegation from the Ministry of Justice of the Bavarian State Government, headed by Minister Georg Eisenreich and accompanied by the Ambassador of the Federal Republic of Germany, Julia Monar, in an audience on 3 November. During the meeting, several aspects related to the history and the national and international activity of the Ombudsman…

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Teacher mobility. Ombudsman hears the Government on the need for articulation with an adequate regime for protection in the event of illness

At the start of the academic year and once the placement procedure that applied the new regime of mobility due to illness of teachers has been completed, the Ombudsman addressed an initial appraisal of this regime to the Minister of Education, requesting that he issue a statement, specifically in relation to the convenience of its integration within a suitable general…

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Ombudsman received the Parliamentary Secretary of State of the Federal Ministry of Justice of Germany

The Ombudsperson, Maria Lúcia Amaral, received, on 25 October, the Parliamentary Secretary of State of the Federal Ministry of Justice of Germany, Benjamin Strasser, accompanied by the Head of Division for Coordination and Cooperation Affairs within the European Union, Lutz Roth, and the Minister Counsellor of the German Embassy, Ludwig Blaurock. During the meeting, issues related to the role of…

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