The Ombudsman sent a Recommendation to the Government to promote approval of a new and appropriate regime of protection for teachers during illness, that includes the possibility of adapting the teaching load and functions exercised to the respective state of health. Regarding the system of teachers’ mobility due to illness, it was also recommended that the list of illnesses that…
The Ombudsman welcomes the intention communicated to her by the Executive Council of the Social Security Institute (ISS) to extend the validity of the informal carers ID card to one year. The current period of validity of the card is only three months, and it is true that among the approximately 11,000 informal carers already recognised, there are those who…
The Ombudsman informed the Secretary of State for Health on receipt of various complaints from citizens holding medical certificates for multiple disabilities (AMIM) whose validity had expired on 31st December 2022, despite having requested re-examination of their situation in due time. The situation is due to the persistent delay in scheduling a medical committee, and covers people who had requested…
In view of the constraints resulting from the pandemic period, the Ombudsman questioned the Secretary of State for Fiscal Affairs about the need to extend, also for individual taxpayers, the deadline for reinvestment of the sale value of residential property, in the purchase, construction or improvement of another property for the same purpose, without losing the benefit of exclusion from…
The Ombudsman sent a recommendation to the Government to ensure effective accounting of the evaluation of former members of the Armed Forces who entered the Public Administration under the scope of the “system of incentives for provision of military service”. Following the assessment of various complaints, it was concluded that, in most cases, the norm of the State Budget for…
The Ombudsman drew the attention of the Secretary of State for Education to the need to conclude the regularization process of specialized technicians who guarantee training activities in state schools. After examining several complaints, it was noted that, despite the Extraordinary Regularization Program for Temporary Contracts in the Public Administration (PREVPAP) having begun in 2017, many trainers in schools, who…
The Ombudsman has sent a letter to the Secretary of State for the Environment and Energy suggesting changes to the PAES – Support Programme for More Sustainable Buildings, aimed at avoiding, in the future, a repetition of the constraints and inequities that have led to more than a hundred complaints over the last year. Based on the experience resulting from…
At the start of the academic year and once the placement procedure that applied the new regime of mobility due to illness of teachers has been completed, the Ombudsman addressed an initial appraisal of this regime to the Minister of Education, requesting that he issue a statement, specifically in relation to the convenience of its integration within a suitable general…
The Ombudsman’s Senior Citizens’ Hotline received 1,239 calls to date this year, with the greatest number of requests for assistance related to health (167). This data may confirm the inversion observed in 2021, when, for the first time in the 23 years of existence of this line dedicated to assisting senior citizens, health questions exceeded those related to social responses,…
The Ombudsman addressed an alert to the competent authorities after receiving various complaints from foreign citizens reporting difficulties encountered with services provided by the Institute of Social Security (ISS, IP) that are not taking into account the exceptional rules in force in relation to the regularity of their stay in national territory, thereby blocking access to various social benefits. At…
