In 2018, the Ombudsman’s Office received a total of 48,129 requests through the various channels available to citizens, including 36,111 entries of complaints and other communications. During the year, 9338 new procedures were instituted, five of them from the Ombudsman’s initiative, which translates into an increase in the handling of complaints of 20% over the previous year. Activity indicators are…
Following visits to educational centers, the Ombudsman, acting as the National Prevention Mechanism (MNP), addressed a recommendation to the Directorate-General for Reintegration and Prison Services (DGRSP) to overcome various identified shortcomings. The recommendation of the Ombudsman, Maria Lúcia Amaral, urges the DGRSP to establish, in conjunction with the Health authorities, this year, a therapeutic unit for the treatment of acute…
The Ombudsman took part in the conference organized by the Center for Administrative and Fiscal Arbitration (CAAD) on February 26 in Lisbon to commemorate its 10th anniversary. Maria Lúcia Amaral intervened in the debate on "The Frontier between tax collection and taxpayers’ guarantees" alongside Helena Borges, director general of the Tax Authority (TA). After a peak of complaints that coincided…
The Ombudsman addressed a recommendation to the Minister of Justice to amend Act No. 32/2008 of 17 July on the retention of data generated or processed in the context of the provision of communications services publicly available electronic communications networks or public communications networks. This law transposed into the national legal order a European directive (Directive 2006/24 / EC) declared invalid…
In 2018, the 70th anniversary of the Universal Declaration of Human Rights, signed on December 10, 1948, was celebrated. In addition to other initiatives, the Ombudsman organized conferences to reflect on the areas of Portugal, which is simultaneously a National Mechanism for the Prevention of Torture and a National Institution for Human Rights. "Free and Equal," which refers to the…
The Ministry of Finance considers that "it is not currently timely to introduce an amendment to article 74 of the IRS Code". The reply sent to this organ of the State by the Secretary of State for Finance, António Mendonça Mendes, stems from the legislative recommendation addressed by the Ombudsman to the Minister of Finance at the beginning of October…
The Ombudsman addressed the commemoration of the 70th anniversary of the Universal Declaration of Human Rights (UDHR) and the 40th anniversary of Portugal’s accession to the European Convention on Human Rights organized by the Tribunal da Relação do Porto. To read the intervention of Maria Lúcia Amaral, "Human Rights and Globalization", click here.
In 2017, the Ombudsman received a total of 40 939 requests through the various channels available to citizens, almost 7% more than in the previous year. The total number of complaints received amounted to 9,333, 10% more than in 2016. The complaints that gave rise to the opening of new procedures, withdrawing those that were found not to be the…
