Ombudsman’s Office publishes report on recent activity and the process of abolishing the Aliens and Borders Service (SEF)

The increase in the number of complaints from foreign citizens regarding delays in procedures for granting residence permits justified an intervention by the Ombudsman’s Office specifically aimed at the Aliens and Borders Service (SEF), whose conclusions and recommendations are presented in the report now released. Bearing in mind the recent publication of the legislation creating the Agency for Integration, Migration…

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CEJ. Deputy Ombudsperson at the Solemn Closing Session of Training Courses

The Deputy Ombudsperson, Estrela Chaby, attended the Solemn Closing Session of the 1st Cycle of Theoretical and Practical Training of the 39th Training Course for Judicial Magistrates and the 9th Training Course for Judges of the Administrative and Tax Courts, which took place on 14 July, at the Álvaro Laborinho Lúcio Auditorium, in Lisbon. About this event, promoted by the…

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CNDH. Deputy Ombudsman at the meeting of the Working Group for the commemorations of the 75th anniversary of the Universal Declaration of Human Rights

The Deputy Ombudsman, Ravi Afonso Pereira, participated on 11 July in the meeting of the Working Group of the National Commission for Human Rights (CNDH) dedicated to the commemorations of the 75th anniversary of the Universal Declaration of Human Rights and the Council of Europe Visibility Week. The Ombudsman is represented in the CNDH with the status of permanent observer.…

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Ombudsman’s Office receives delegation from the Macao Legal and Judicial Training Centre

On 11 July 2023, the Deputy Ombudsmen and Coordinators of the Ombudsman’s Office received a delegation from the Macao Legal and Judicial Training Centre, composed of its director and other officials and a group of trainees from the 6th Training Course and Internship for Entry into the Judiciary and Public Prosecution of Macao. The visit to Portugal of the delegation…

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Security Forces. Ombudsperson warns Government against the collection of undue charges and failure to deliver proof of denunciation to citizens

The Ombudsperson addressed a Recommendation to the Minister of Internal Administration, drawing attention to the collection of undue charges by the security forces and renewing her appeal for a definitive solution to the lack of delivery of proof of payment for denunciations made by citizens. Through the complaints that continue to be received in this regard, it was verified that…

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2022 Report: Delays, deficient internal articulation and poor communication with citizens among the problems that most compromise the provision of public services

The inability of the State to respond in reasonable time, the deficient articulation between services which hinders decisions and not infrequently generates conflicting decisions, and the unclear communication with interested parties are among the problems that are found across the board in the Public Administration and which seriously compromise the quality of public services. This finding, which stems from very…

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