Russia’s invasion of Ukraine

The Ombudsman is regularly receiving communications from the Ukrainian Commissioner for Human Rights following Russia’s unprovoked and unjustified military invasion and aggression against Ukraine. At the same time, various organisations of which the Portuguese Ombudsman is a member continue to speak out on the conflict: IOI – International Ombudsman Institute  ENNHRI – European Network of National Human Rights Institutions FIO…

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Informal carer. Ombudsman welcomes regulation of the Statute and support for carers and persons being cared for

The Ombudsman welcomes the publication of Regulatory Decree no. 2022, of 10 January, which extended the scope of application of the Informal Carers Statute (ECI) to the entire national territory, establishing the terms and conditions for its recognition, as well as support measures for informal carers and persons being cared for Last November, the Ombudsman had sent a letter to…

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Covid-19 support. Ombudsman renews alert in relation to unjustified exclusions of social protection

The Ombudsman once again addressed a letter to the Secretary of State for Social Security, drawing attention to the persistence of situations of exclusion from extraordinary social support, decreed in the framework of the Covid-19 pandemic, that generate unjustified social deprotection. The insistence arises after the content of the first warning call, made in May 2021, signalling discrimination against the…

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Social Benefit for Inclusion. Ombudsman welcomes regulation but emphasizes that there are still serious situations that need to be safeguarded

The Ombudsman sent a letter to the Secretary of State for Inclusion of Disabled Persons, in which she notes as positive the approval of Administrative Rule no. 230/2021, of 29 October, nevertheless drawing attention to the persistence of serious situations of social unprotection. The aforementioned Ministerial Order made it possible to render feasible the entitlement to Social Inclusion Benefit (PSI)…

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Disabled Citizens’ Hotline. Problems and delays in the Social Benefit for Inclusion and medical certificates were among those that generated the most calls

To mark International Day of the Person with Disability, the Ombudsman presented a brief assessment of the activity developed by the telephone line especially dedicated to supporting these fellow citizens. Throughout 2022, in the period between 1st January and 30th November, the Disabled Citizens’ Line received 502 calls, a number that exceeds the total received in the previous year. Evolution…

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National Preventive Mechanism carries out joint visits to places of detention with UK counterpart

The NPM – National Preventive Mechanism carried out joint visits to places of detention with its UK counterpart in November. The British NPM participated in the visits to the Detention Space at Lisbon Airport and to the Torres Novas prison establishment, and the Portuguese NPM team took part in the inspection of Garth prison, in Lancashire. The joint visits stem…

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Ombudsman received the Parliamentary Secretary of State of the Federal Ministry of Justice of Germany

The Ombudsperson, Maria Lúcia Amaral, received, on 25 October, the Parliamentary Secretary of State of the Federal Ministry of Justice of Germany, Benjamin Strasser, accompanied by the Head of Division for Coordination and Cooperation Affairs within the European Union, Lutz Roth, and the Minister Counsellor of the German Embassy, Ludwig Blaurock. During the meeting, issues related to the role of…

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International Day of Older Persons. Health is the most recurrent theme in requests for assistance received by the Senior Citizens’ Hotline

The Ombudsman’s Senior Citizens’ Hotline received 1,239 calls to date this year, with the greatest number of requests for assistance related to health (167). This data may confirm the inversion observed in 2021, when, for the first time in the 23 years of existence of this line dedicated to assisting senior citizens, health questions exceeded those related to social responses,…

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Foreign citizens. Lack of articulation between the Institute of Social Security and SEF compromises access to social benefits

The Ombudsman addressed an alert to the competent authorities after receiving various complaints from foreign citizens reporting difficulties encountered with services provided by the Institute of Social Security (ISS, IP) that are not taking into account the exceptional rules in force in relation to the regularity of their stay in national territory, thereby blocking access to various social benefits. At…

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